prepare a couple of well-written paragraphs answering each question.

1. What type of reward or recognition program can you think of that might encourage employees to come forward with their quality improvement ideas?

2. Where is a good place for the medical office manager to go for information about scope of practice for the various medical professionals working in the office?

3. Thinking about the culture of blame we currently have in society, how would you, as a medical office manager, encourage your employees to report problems without fear of reprisal?

**Be sure to key a list of references by listing all website addresses you used to create your responses

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