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(a) (i) Name the method of integration that took place when NCB took over Scotia Bank.

(ii) Give one advantage and one disadvantage to NCB of this takeover. (b)

(i) Give one advantage and one disadvantage of internet banking to customers.

(ii) NCB store data on their customers. Suggest 3 ways in which NCB can ensure they comply with the Data Protection Act. (c) Describe social and economic costs of the closure of the insurance offices.

(d) (i) Other than job losses through branch closures, suggest 2 ways the business could cut costs. (ii) Suggest 2 ways in which NCB can ensure that customers are satisfied with the service the bank provides.

 
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